Challenges of digital banking transformation.
Challenges of digital banking transformation.
As in all sectors, the use of technology itself, digital technology adapted to business, represents a significant innovation risk. In the financial sector even more, because it is above all, a case of insecurity.
The demanding digital development that we wanted to know as bank disruption has generated a feeling of anguish in banks, cooperatives and any financial entity, while demanding profound changes in the business, customer service, advice, flexibility, new products, competition; in short, new opportunities and challenges of digital transformation. Today we want to show you some of the most important challenges of the time in which we lived for your industry:
Avant-garde payment methods:
Gradually, brands are innovating to be means of payment for their products.
Speaking of a brand by innovative origin, Starbucks, which is also the most famous line of coffee shops in the world, is now one of the most disruptive in terms of methods that facilitate payment processes to the end customer.
Last year the brand extended its My Starbucks Reward mobile payment service to the Latino market at its branches in Mexico. This new digital payment experience is very simple to use, benefiting more than 250 million people 419 coffee shops that Starbucks has in Mexico and with projection to be extended soon.
The question: Is your bank implementing new payment methods?
Provide comfort-flexibility to customers
Long lines or ballots have counting days. These traditional service mechanisms should be replaced by more flexible and personalized services according to the needs of each client, supported of course in digital development.
The Spanish Bank, La Caixa, launched a mobile application that allows visualizing the movements of the cards in graphics, classifying purchases by concept and recording cash withdrawals made at ATMs.
The question: Should I see greater adoption of API models and some interesting new ways to take advantage of improving service and technology?
More and more online service
Disruptive banking service options make life easier for consumers. Do it too. Already said, Anaclet Pons "Everything that can be digitized will be," is for this reason that Brazil launched, in 2015, Banco Original, the world's first 100% digital bank. This is a venture of former president of the Central Bank (BC) of Brazil Henrique Meirelles who intends to start formal operations later this year, since May 2016 he is in trial operations.
"We are going to reconcile two things: comply with what is determined by the Central Bank, but keep the idea of being as simple and efficient as possible for our client," said the entity Manager.
The question: Is your online banking usable enough for your customers?
The time has come to take advantage of your big data
The latest generation of cloud, data and software-based analysis solutions allow smaller companies, in this case cooperatives, to massify their data operations to make their services modeling faster and faster. more robust. As an example, BNC Bancorp is a USD 5,000 million in assets company that is using data analysis tools to shape its mergers and acquisitions strategy in North Carolina, one of the best markets for bank mergers in the country; It currently has two pending offers, including one that was announced last week.